SECTION N - REMOTE ADMINISTRATION

1. While trying to access webadmin, I get 'Document contains no data' on my browser, while on the firewall I see loads of messages regarding SSL. What am I doing wrong?

   You have set the SSL option to 'YES' for webadmin, but on the browser you are trying to access the webadmin port using 'http'. Just add an 's' to the URL i.e. 'https'.

   
   

2. While trying to setup remadmin and keyadmin, I get 'connection failed' on the MS-Windows side, and on the firewall console assorted 'access denied' messages. Why?

   To set up either rem- or key-admin, requires 3 things:

   • On the 'Remote Admin' screen, a port must be entered for the service.
   • In 'Access Control', 'Services', 'TCP Proxies' you must add a TCP proxy for the service needed.
   • The windows machine that you are connecting from must have an entry in 'Name Service', 'Local hosts' on the firewall.
   To invoke rem or keyadmin, you must know whether there is a remadmin password, and what it is. In the connect dialog, if there is a remadmin password, check the SPEKE box and fill in the password. If there is no remadmin password, uncheck the SPEKE box. Note also that these passwords are case sensitive.

   
   

3. I am using Microsoft Internet Explorer version 5 and I am experiencing connection timeouts every so often when requesting reports from webadmin. I have checked all the timeout settings on the firewall and on my browser and they are all fine.

   The cause of this particular problem is not known. It is, however, exclusive to IE5 used in conjunction with webadmin. It is therefore recommended that you install a different browser such as Netscape 4.x .

   
   

4. The navigation buttons don't load when I am browsing the Ad ministrator's manual from webadmin

   The images for the buttons are in PNG format and you are probably using an older browser which does not support the PNG image format. It is recommended that you upgrade your browser to a later version.

   
   

5. How do I upgrade the Windows administration and authentication tools?

   Remove the current version as follows: Click on 'Start,settings,Control panel,Add/Remove Programs'
   Select the CEQURUX administration/authentication agent you wish to remove.
   Click on the 'Add/Remove' button to remove it.
   Click here here to download the latest Remote Administration tools.
   Click here here to download the latest Authentication agent.
   Once downloaded, run the file from its location and it should install automatically.

   CAUTION: If you are upgrading from a version 3.x.x version of the Authentication Agent, your keys will be lost. There is unfortunately no way to import them into the newer versions, and so they will have to be re-generated.

   
   

6. How do I export my RSA/DSA private key to disk?

   Right click the key icon in your Windows system tray and then left click on 'Properties'.
   Click on the RSA or DSA tab which will display information on the relevant key. Click on the 'Export' button. You will be prompted for your password. Once the password is accepted you will be allowed to save the file. Name it appropriately as your private key. DO NOT change the file type when you are saving the key.

   
   

7. What do I do with the blank fields when I want to add/edit a proxy or gateway service?

   If you are not sure of what to fill in, or don't need to fill anything in, just leave it blank.